Bad service!!!!!

Ordered essential food items on the 3rd of April. Received confimation on the 6th of April that the courier company will contact me to deliver, I am still waiting, after 5 calls to Game service department and being told that it will be delivered today and again being told the same nonsense as the last week did I ask for a refund. They also promise 'Our delivery promise is Essentials 3-5 working days' Shocking!!!!!!