Bad service - awaiting feedback on new card application

Saturday i accompanied my daughter to Game Canal Walk as she wanted to apply for her a Game card. As we started completing the application we realized that my daughter forgot her ID at home. The consultant who assisted advised that she must complete the form and wrote down a email address where she must email her ID copy to the following Monday which we did. The consultant promised to follow up on Monday and get back to me as my daughter cannot answer her phone in the call centre where she works just to confirm she received the ID and the app was submitted. No phone call was received from the consultant on Monday. Tuesday afternoon i called to find out if the ID was received, the consultant at Game store (the new application section) advised she will call me back. Up until today no call was received from the sales consultant from Game Canal walk as promised. I called today spoke to another consultant at Game Canal walk who took down the details (ID number and phone number) again, she promised to call back no call received as yet. I then decided to call ********** 233, after hanging on for 15min an agent answer and decided to put my call back into the queuing system without greeting me, or advising me she is going to put me back into the que. I am very frustrated as this kind of service is unacceptable. All i wanted to know was if the ID doc that was emailed to ********** which was emailed from ********** was received and i had to call so many times, and endure bad service with still no answer!!! Working in a Senior Role at a reputable Retail company i find this kind of service totally unacceptable. My daughter ID number in query is ********** 318087