BAD SERVICE/ATTITUDE

It was on 6-01-2014 when I bought an Iron manufactured by Brabantia, and was told by the sales consultant that it has a two or three year Guarantee, if any Faulty it will be exchanged immediately.<br> I wanted to buy Russell Hobbs Iron but because I was convinced and with the Promo benefits I then bought the Iron.<br> <br> On the 09-11-2015 whilst busy ironing , I've noticed that my iron doesn't steam at the same time it was burning my pant I was ironing , I also noticed that there was this funny smell all to find out it was burning on the side I then unplugged it.<br> It was on the 13-11-2015 when I took it back to Game shop where I met Sibusiso Mpuqa whom he called himself a Manager, I then started explaining to him of what happened, he responded by saying he can only send it to the manufacturer. I was not Happy because I did not bought my iron from the manufacturer , secondly I bought it because of Promo benefits, he then said he can't help me.<br> <br> Could someone from Game Shop to please HELP, I am claiming for an exchange as per consultant STATED to me when I bought the iron.<br> <br> Your quick response will be highly appreciated !<br> <br> Kind Regards<br> Thembani