BAD SERVICE @GAME SOMERSET

Dear Hallo Peter

It is with great sadness that I have to report this but I do not get any answers or help from Game Somerset Mall.

We bought a KIC fridge from them on 24 Feb 2018 witch makes our fridge only 6 months old. A month ago I opened our fridge and the top and bottom door fell off. WOW I mean how is that for quality!!! So my husband has phoned them twice I have phoned them four times the last guy told me he would send me a email imidiatly .... mmm I am still waiting a week later!!

This is really bad service. The first time we spoke to them they said we need a reicept my husband told them we moved and we lost the slip and if they could please check the system if it is still there. The guys respons was " Sir its very difficult for us to search back so you would have to find your receipt." He also asked if he could give a bank statement the guy said "no sir unfortunitly not" So all of that tells me this guy does not want to go the exstra mile or do his job properly.

Second time they said "Sir you must phone again tommorow and ask that we track the delivery services they will have a copy of your reciept and then they will be able to fix it."

So my husband asked her why he can't ask her to do it now she said she is going on lunch!!! He left his number with her to phone him back after her lunch break.

So we let a few days go by to see if there is any respons from them. No respons at all!! So I thought maybe my husband is just bit to tough on them so I took it over. The person I spoke to said we need a slip. I explained the situation and he just kept saying you need a slip he did not bother to try and understand what I was trying to say and he was rude. To bad I did not catch his name.

Next day I phoned again asking about the delivery services to track our delivery. The guy said " mam I will phone you back as soon as I find it. " I left my nr and my email adress NEVER HERD FROM HIM AGAIN.

So Saturday my fridge just really started to annoy me since I can't open the damn thing because if I open it the doors just fall of. I cant dare to open the freezer cause then the doors fall on me. My food is starting to defrost I had to throw away some of our meat. The *****s that this fridge has been put togheter with is the cheapest quality someone can find because the *****s broke off. So I was really fed up by Saturday ... I phoned again I spoke to another guy again he said I need to send a copy of our bank statement and Id then they will send through someone to come fix it and unfortunitly the system only goea 6 months back .... so that to me means we must still be in the syatem. I again gave him my email to send me a email so I have their email adress and I asked they do it immediatly. Still no email !!

I AM SO IRITATED BY THIS!! Now I have no choice but to throw my toys around like a 3 year old kid. This is utterly unprofessional and pathetic. I am FURIOUS! We paid so much money and no service in return. I feel like these guys just does not want to do their jobs.

Thank you GAME SOMERSET WEST for being so unhelpful.