Bad service at game thohoyandou

Rudzani nembanzheni from game store in game center thohoyandou is really the worst customer service person. I'm heavily expecting, I asked for a big trolley from security, he asked her to assist with a trolley, she refused in front of the floor manager as well and colleagues, she said she couldn't give me a trolley, I asked if maybe I should remove it myself, security asked me not to go anywhere I'll get the trolley, but Rudzani just stood there and continued with her conversation with colleagues and didn't help me. And she left it as It is until another colleague came and asked what is going and why Rudzani didn't want to assist. I hope she goes back to training