Bad service at Game Stores

Game customer service is non existent, all you get is lies, lies and more lies. I received two emails on Monday morning confirming that my two orders are despatched and will be delivered. It's Wednesday and still no deliveries from Game.Good day, Its oder number *** and ***. I've sent emails to *** and she was rude let alone wasn't helpful and *** and never got any response from last week I sent numerous emails and no response.