Bad service at Game store

The service that I got from Game store Boksburg is very bad and disgusting. I purchased a Samsung 49 Smart UHD TV at 23 December 219 at about 11:00 am at game store at Boksburg and when I got home I discovered that the TV had a damaged screen. I then returned to Game store at Boksburg at 13:00 hours the same day to show them this issue and I was informed by the Manager at Game Store that this was NOT their issue and I should deal with their provider. The manager was so rude and informed me that now I have to pay for the repair of the TV which was only in my position for about 3 hours and I did not drop or damage the TV.

Please help me to resolve this problem hellopeter.