Bad service at game store

I received bad service from game store in canal walk .. bought washing machine tuesday is not delivered even today ... i called them asked as to why its not delivered as to yet whereas ive payed even delivered they said they checking what is happening in warehouse ... was placed on hold on the call for more than 20 minutes until my airtime run out .. asked them to call me back they never did even know im still not contacted .. ive bothered my self to call again still havent received any valid reason as to why it took so much for the item to be delivered and no one bothered to call me back even now .. I must say i very dissapointed with their service