Bad service @ Game Mall of the North, Polokwane

I would like to express my desatisfaction with the service that I received when I bought a cellphone at Game store-Mall of the North, Polokwane.

I bought a Tecno Spark 5 which had a manufacturing defect of a speaker on Tuesday 27 July 2021.

I was not informed before buying that in the unfortunate event of a phone being faulty straight from the box, I have to wait for 10 days while the phone is sent for assessment before I can get a new one or refund.

When I went to report the fault on Thursday 29 July, I was informed that I can take the cellphone to Vodacare so that they can give me the assessment report which will be used to refund or replace my phone.

I am further frustrated by the fact that the staff at Vodacare did not help me because there was an 'Out of Box form' that I was supposed to have been given at Game.

I had to go back to Game again and the supervisor indicated that they didn't know of such a form. At that moment, I was given a refund and NO APOLOGY. This made me feel like I was a problematic customer even though I did not choose to be sold a faulty product.

I have been a very loyal customer of Game Stores until this experience. I will not recommend anyone to buy especially a cellphone at Game because of 1. Lack of full disclosure to clients 2. Staff not knowing shop procedures. 3. Mr *****(as a supervisor on behalf of Game) was never apologetic.