Bad service @ game electronics craddlestone. Bad quality of hisense TV

It is with great disappointment to write about a reputable multi billion rand company but I have no choice but to warn customers about @game electronics Craddlestone store.

I've purchased a Art/EAN 58"4k UHD smart TV at Craddle stone Mall On the 01/11/2024 cash of R5999.

I took the TV home with me and we did check the TV before leaving the store as per store procedure, however I got home with the TV and it has been working perfectly fine and I had not mounted the TV on the wall stand and there are instructions on the TV that I should not remove the plastic cover on the TV screen until I've installed/mounted the TV on wall. I did so but after i have installed the TV and removed the plastics on the screen, the screen showed me line's on the screen which looks like cracks

On Monday the 02nd of December I returned to the store to inform about the TV however I was assisted by one of the store manager's (Ellias) I didn't get his surname. I explained the matter to the gentleman regarding the TV but all I got from him was all sorts of excuses that I stayed with the TV for the hole month at my house before installing it on the wall and did not alert the store that I will be staying with the TV for that long. Which that still doesn't make sense to me why was I supposed to alert the store that I'm going to stay for a month before mounting the TV to the wall.

Secondly he become very defensive that if the TV was checked the screen before exiting the store and a 7 days return has passed by the store is not not doing any exchange or return which i also do not understand because the fault here occurred after i have removed the tapes attached on the screen. Matter not that I installed the TV a day or month after I have purchased. It is still within my rights that I return to the store as I have paid alot of money for that TV which the damage of the screen was caused by the tapes attached to protect it not by myself but the manufacturer.

The gentleman then said I should bring the original receipt of the TV slip to the store and he will lodge it with hisense to come to my house to check the TV screen. On the 5th of December I returned to the store at 17h25pm to give the information he required for. I got to information desk and was only assisted after 30minutes which the store was closing its door's. I feel very terrible and annoyed that I am being treated so bad after I have spent so much money on the store purchasing that TV which I can't even enjoy at the moment. I have been sending 1000s of emails to Hisense to assist with the matter as Game Craddlestone Mall has failed to assist me till to date I haven't got any assistance from either Game or Craddlestone. May anymore with more information of how I can be assisted please share it 🙏.