Bad service @ Game

TV was in for repairs and a month later I tried calling the store x 7 but no one answered. Icalled hisense and was told that the TV had been repaired and returned to the store 3 weeks prior. I went to the store and was told that they not sure where the TV was. No apologies were forthcoming from game at this stage. I received a call the following day saying that my TV was found and will be delivered. As I was so agitated at this point I demanded that I be refunded and was told that they would call me back. I phoned again after 2 days and was told that someone forgot to call me and that I will be refunded and should return to the store to hand in accesories. I'm appalled that no apologies were given to date and that if I did not call or went to the store I would not have known what the status was. Why should I have wasted money in telephone calls and fuel to check up on the status when clearly they should have provided me with good customer and informed me along the way.