Bad service at Game Baywest!!..

Hi Hello Peter...

Trust you are well and would be able to resolve my query......

On the 19 July 2022, my parents bought a Samsung 75"UHD TV at Game Stores Baywest in Port Elizabeth. We mounted the TV etc and all was fine until the 17 September 2022, when the remote did not want to work to switch the TV on and vise versa. The remote, did not fall or anything so we could not understand what the reason was.

I called the store at 9:00am on the 17 September 2022, wanting to find out if we can bring the remote and the TV back to the store or if we should only bring the Remote and the Tv slip and guarantee with, if we had to bring the TV with it means we need to hire someone to get the item back to the store as the TV will not fit in a car neither a bakkie.

I spoke to Allan, that works in the Television department and he advised that there is no guaranteed on the remote, he then advised that I need to email the lady by the name of Malyna at Game store and that she is in charge in their department that deals with all queries, he gave me this email email address that I need to e-mail her on *** and told me she will then send out a Samsung rep to be able to come and see what is the problem. But for now she will log a case and that they don't work over weekends, but she will be able to assist during the week which is was the Monday 19 September 2022.

I have decided that no use sending the email the weekend when she will only be back in the office the Monday, the first email I sent was on the 20 September 2022, hoping to receive some sort of sort of feedback as what I need to do, but yet no feedback received.

I have decided to give time until Friday 23 September 2022 at 15.43, but yet again no feedback on the follow up email.

Today marks 7 days in total with no feedback, this item was not a cheap item and costed my parents R24 598.00, with no joy after having problems and the tv is not evens 2 months old and still standing there in no working condition.

Please can you advise or assist in the way forward

A very unhappy customer with bad experience

Regards NS