bad service @ game

I went to GAME to return some goods and I waited in front by the customer service counter and only to be ignored by service operator. 1 of the staff members brought another customer somewhere and they just jumped and ignored my presence and they helped that customer even though I was first. I addressed it with the operator and requested to speak to the manager. The manager by the name of Josie Jooste never came out from the office but instead sent someone to deal with the matter. After explaining everything to him he said he will deal with the matter and he will give me response by Monday the latest. Up till now I have not received any communication from them. I also sent and email to headoffice and they promised me the manager was going to phone me as soon as possible, until today it's just an empty promise. We are all customers and if this is the service we will get then I think people need to know what bad service game has to offer.