1 reviews | Active since Dec 2015
BAD SERVICE AND VERY BAD CUSTOMER CARE
On the 16th of December GAME had a special on the tablet for R699 and on the day of the special firstly they did not have stock of which we all understood and we were advised to come back the following day to collect the stock. I had to make 4 trips back and forth on that day as the salesman kept on saying that they are still waiting for the stock. I then reported this to the store manager who said they have just ordered the stock on the 17th. Cleary this means that the manager does not manage very well as the sales man said another thing. The manager then took my number and said he will phone me when the stock arrive. I had to go back to the store on the 20th to check as I did not receive the call and still there was no stock. I was then called by one of their staff members on the 23rd and I asked what time they close on the 24th and she said they close at 18H00. On my arrival on the 24th at 17H00 the store was already closed and hence I was advised the store closes at 18H00. I spent a lot of my time and petrol going back and forth to the store which doesn't care about their customers. This shows how much black people are under estimated. I would prefer to utilize another store.
We acknowledge receipt of your complaint with reference ***8 and would like to apologise for any inconvenience caused.
This matter was referred to the senior management of Game Soweto for further investigation and resolution.
Regards
Herman van der Berg
Customer Service Advisor
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***73
We acknowledge receipt of your complaint with reference ***8 and would like to apologise for any inconvenience caused.
This matter was referred to the senior management of Game Soweto for further investigation and resolution.
Regards
Herman van der Berg
Customer Service Advisor
***
***73
