Bad service and not staff on floor

So got to game Clearwater mall this morning to get a new cellphone. To get told by a waiting customer that there only one person working in the cell phone department. So I walked over to a manager on duty to ask for someone to help. all he did was ask why only there one person on the floor and then got busy on his phone. Then he left still waiting for about 30 mins with no one to help. I get told here my slip go and pay. What I do to come to collect my phone wiated 10 more mins with no one from game staff on the floor to help. To get told by partner the lady the on shift walk away with other customer with there phone to the till. Thus a total no neglect for customers from floor staff and management from the game store.