Bad service and not honouring the warranty

On Black Friday in 2018 I purchased a 50inch Hisense TV from Game in Galleria Mall, I was assured by the consultant at the time the Television had a 4 year warranty.

Last year around September one morning we switched on the TV to find that it was no longer showing the picture but was just a blur of Colours on the screen which was surprising because it had been working just fine the previous night.

I then went to Game in Galleria to report this, I was assisted by a Game gentleman who then went to call the Hisense consultant Deno, Deno asked for my slip and I informed I no longer had the slip as I bought the TV two years ago and couldn’t find the till slip. He then took me to the till point to re print the slip and he informed this could be done as I had the same bank card I had used to buy the TV. When he saw that my TV was a 50inch, he informed me that he will log a query to Hisense because there are no Hisense 50inch TV’s in stock at the time and promised to get back to me.

Deno has never gotten back to me, I had to take the initiative to call the store to find out what is happening about my query, this was in November now. Deno was again not available when I called and no one else was able to assist me to find out what is happening, I again took the initiative to get contact details for Hisense to find out from them what is going on. They informed me that they sent an email back to game that they would not be able to exchange the TV because I did not have the original slip and they don’t accept the print out that I did at Game, which i find ridiculous because the original slip came from Game and the print out comes from Game as well so what is the issue here?. No one else was able to help me any further from Hisense but then I did not buy from Hisense I bought from Game so Game should be assisting me with this matter but Game is not assisting me because the consultant never got back to me, it’s like Deno didn’t follow up on my matter or even try to do anything after I left.

Why is Game offering a warranty on a product if they are not going to live up to it? That means Game is FALSE ADVERTISING!!! to date no one from Game Galleria has ever got back to me to try and assist me and in the meantime I am sitting with a broken TV that I paid thousands for only for it to be faulty after just 2 years and then when I want help I am given the run around.

Very disappointed with Game, as I’ve bought most of my appliances from there thinking it’s a reputable business but this is how you treat your customers.