tL
tanya L

1 reviews | Active since Apr 2013

27 Sept 2016, 08:40

BAD SERVICE AND NO STOCK

<p>I went to Game Rosebank on Friday, 23.09.2016 to buy a Samsung Top Loader. Richard started completing the information on the Tax Invoice and then walked off and didn't come back leaving me wondering what is going on. Then he sent over another salesman who had to finish the paperwork. I went to see where Richard was and found that he had left me to take a phone call. He was so busy talking to his colleagues that he didn't even bother telling me that the sale was complete or what I should do next. I was informed that the washing machine would be delivered on Monday, 26.09.2016. I TOOK A DAY'S LEAVE TO RECEIVE THE WASHING MACHINE AT HOME. Needless to say this never happened. I phoned at 2pm and was told the delivery truck hadn't left. When I phoned at 3pm I was informed that they do not have stock and it would take another 2 days to be ordered and delivered and their trucks only deliver after 12 midday. NOT ONE PHONE PHONE CALL WAS MADE BY GAME TO ME. I do not need such bad service or your products and there are many other suppliers. Surely if I spend R7,600 in your shop then you can train your salesmen to give decent service, secondly you can make sure you have stock and inform me if you dont before I settle your account. Lastly you do not have the decency to pick up the phone and let me know that you do not have stock.</p>

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