Bad service and no stock

I went to game lenasia on Tuesday and game Evaton on Wednesday looking for a slimline defy hob and hood but no stock I was told that they'll call me whenever they have stock and on Saturday I decides to call game south gate for the same thing and I guy by the name on sabelo was called to come and assist me but while I'm holding using my airtime you could hear how he is talking to other people on the back round saying that I must wait. So my question is do I need to lick game and its employees as.... To give the money R2399+ R999 but they'll want commission at the end of the dayhow hard is it to get assistance in this world. They said they want jobs but no they don't know how to treat customers Brand DEFY Item no. ********** 6 Model DHD406