Bad service and manager's lack of customer care

I bought a Trajon walking pad on 30 April 2026, I didn't open the box for 7 days as I was converting my study room to a gym room. First time using at, when I was about 9-10 minutes walking on it, it started to make a scratching loud & irritating noise. I then stop it for few seconds & I did the same thing again. When I use it the following morning which was the 14th of May, still the noise started after few minutes of using it. I then called Game store at ilanga mall wanted to find out if I must call Trojan directly or what, but there was no answer in all their numbers and I ended up calling their call center and the lady who assisted me said I must take it back to the store as she also tried to call them but there is no answer. I took the walking pad there with all the things it came with including the remote control. I was hoping that they will exchange the machine as it was a factory fault and within the 14 days of buying it but they said it must be repaired. They called me after 2 weeks saying the walking pas has be fixed but they are unable to get the remote. I explained to them that the remote is in a small plastic with w black side (fasteners) the said the w fasterners are there only the remote is not there. On my arrival then also the 2 fasteners are missing while the 1stly said they found them. They have been sending me from pillar to post, when ever I ho there they said they will call me on the same day for update but they never, I dont know how many times I went there but I get empty promises & the manager is worse bcos they always call her on the intercom but she never come infront until the staff said they will call me. I now want my money back.