Bad service and inconvenience

I bought the TV at Game store keywest on the 9th of may 2017 and after three month of usage the TV started showing lines in the screen, then I took it back to one of the branches namely Game Westgate on the 29th of september 2017.

I received an sms on the 13th of October 2017 that my TV is ready for collection, the next day I went to the store to collect, all to find out the TV hasn't been repaired as I had to organise and pay for transportation to collect, I was then told by one of the consultant that someone was suppose to call me inrespective I received sms for collection.

I would like to be advised how to go about on this matter as it is poor customer service and incompetency as Game will lose many customers in the future.

I am greatly disappointed in the way customers are treated by Game Stores.

MR C Mokwane. ********** 990