NB
Nannelle B
1 reviews | Active since Feb 2021
20 Oct 2025, 11:52
Bad service and feedback and assitance
Good day
I bought a laptop at Game Mokopane branch.
A sales man(name Known) assisted me.
My question towards him was I provide online class, I am a teacher, and I need a laptop that will fully work and do all the specifications.
He sold me A lenova Laptop He confirmed it wil work for the specification I need it for.
When I got home, I downloaded my classroom link, and it took forever to log in and I lost 5 students. it also does not supply a speaker.
Today when I went back to game to request a refund or a laptop that will do what I need it to do they confirmed they cannot assist me as they will send it back and 21 working days I have to wait.
In mean while i am losing money because your guys are not equipped to assist,
I contacted my IT the processor is to small.
After I have been phoned by the complaint deprtment and they confirmed they will get back to me their feedback is after I habve phoned in requesting feedback I said I did not have enough money to buy a better lebtop.
so my question is if a better labtop was suggested I would have not purched a labtop that is not sufficed for the application.
Very very poor service with no feedback only empty promises
Helpful (0)
Replies (11)0
Replies (11)
Game's replyOfficial
21 Oct 2025, 11:07Hi Nannelle, thank you for reaching out. I am so sorry fir the service that you received and that your laptop is not working as it should. Kindly be advised that your query is being handled by our senior team to assist you accordingly. The agent will contact you as soon as they have an update for you.
Game's reply21 Oct 2025, 11:07
Official
Hi Nannelle, thank you for reaching out. I am so sorry fir the service that you received and that your laptop is not working as it should. Kindly be advised that your query is being handled by our senior team to assist you accordingly. The agent will contact you as soon as they have an update for you.
NB
Nannelle B's updateReviewer Update
23 Oct 2025, 08:52 Re: Re ***
Complaint logged: 15 October 2025
Helo Peter 20 October 2025 logged:
Unbelievable.
Game Respond on Helo peter and confirmed they will look into the matter and provide feedback
I have logged a complain at their complaints department is been 2 weeks now I’m still waiting on feedback of a solutions
This is so terrible wrong and worst case of feedback.
Game is truly ************* and unreliable
Complaint logged: 15 October 2025
Helo Peter 20 October 2025 logged:
Unbelievable.
Game Respond on Helo peter and confirmed they will look into the matter and provide feedback
I have logged a complain at their complaints department is been 2 weeks now I’m still waiting on feedback of a solutions
This is so terrible wrong and worst case of feedback.
Game is truly ************* and unreliable
NB
Nannelle B's update23 Oct 2025, 08:52
Reviewer Update
Re: Re ***
Complaint logged: 15 October 2025
Helo Peter 20 October 2025 logged:
Unbelievable.
Game Respond on Helo peter and confirmed they will look into the matter and provide feedback
I have logged a complain at their complaints department is been 2 weeks now I’m still waiting on feedback of a solutions
This is so terrible wrong and worst case of feedback.
Game is truly ************* and unreliable
Complaint logged: 15 October 2025
Helo Peter 20 October 2025 logged:
Unbelievable.
Game Respond on Helo peter and confirmed they will look into the matter and provide feedback
I have logged a complain at their complaints department is been 2 weeks now I’m still waiting on feedback of a solutions
This is so terrible wrong and worst case of feedback.
Game is truly ************* and unreliable
Game's replyOfficial
23 Oct 2025, 16:00Hi Nannelle, I'm sorry that your query hasn't been sorted. The matter is being dealt with by the Complaints Team and they will revert to you as soon as they have feedback.
Game's reply23 Oct 2025, 16:00
Official
Hi Nannelle, I'm sorry that your query hasn't been sorted. The matter is being dealt with by the Complaints Team and they will revert to you as soon as they have feedback.
NB
Nannelle B's updateReviewer Update
24 Oct 2025, 07:32Good day Game
Your complaints department has been busy with my query for two weeks now. How loa person wait to be assisted:
No phone calls no email no feedback
Wort service of clients ever
Your complaints department has been busy with my query for two weeks now. How loa person wait to be assisted:
No phone calls no email no feedback
Wort service of clients ever
NB
Nannelle B's update24 Oct 2025, 07:32
Reviewer Update
Good day Game
Your complaints department has been busy with my query for two weeks now. How loa person wait to be assisted:
No phone calls no email no feedback
Wort service of clients ever
Your complaints department has been busy with my query for two weeks now. How loa person wait to be assisted:
No phone calls no email no feedback
Wort service of clients ever
Game's replyOfficial
24 Oct 2025, 16:14Hi Nannelle, thank you for reaching out. I am so sorry for the lack of communication on our side. Your query is with our Complaints Resolver Group, however, an agent will revert back to you as soon as they receive any update for you as they are actively working on this matter.
Game's reply24 Oct 2025, 16:14
Official
Hi Nannelle, thank you for reaching out. I am so sorry for the lack of communication on our side. Your query is with our Complaints Resolver Group, however, an agent will revert back to you as soon as they receive any update for you as they are actively working on this matter.
NB
Nannelle B's updateReviewer Update
29 Oct 2025, 10:09 This is really pathetic service form Game Mokopane
No wonder you have such bad ratings and customer services
My complain was logged already in early October:15/10/2025
Ref: 1LMFT
Still to date I have had no feedback nor phone call nor email to confirm the situation nor the outcome.
Om my complaint I have attached slip and screenshots.
Nothing has been done or will be done.
So I have tried communication on email: no feedback
I have tried complaining on Helo Peter: no outcome
I have cc all complaints to NCR: so solution
So my next step will be the Ombudsman
Game cannot sell something to a customer that is not in working condition, Aswell as selling the wrong speck by your sales person to a customer. Meaning your staff is inexperienced and has no idea what they are talking about.
You have made me loos my money and as I confirmed on email Aswell the item the Laptop that I have parched that your sales person promised it will do exactly what I needed it to do will work as I work from Home. So for a half a month I have no oncome due to Games lack of responsibility and pathetic services and wrong speck sold to a customer just to make the sale.
Really really pathetic
No wonder you have such bad ratings and customer services
My complain was logged already in early October:15/10/2025
Ref: 1LMFT
Still to date I have had no feedback nor phone call nor email to confirm the situation nor the outcome.
Om my complaint I have attached slip and screenshots.
Nothing has been done or will be done.
So I have tried communication on email: no feedback
I have tried complaining on Helo Peter: no outcome
I have cc all complaints to NCR: so solution
So my next step will be the Ombudsman
Game cannot sell something to a customer that is not in working condition, Aswell as selling the wrong speck by your sales person to a customer. Meaning your staff is inexperienced and has no idea what they are talking about.
You have made me loos my money and as I confirmed on email Aswell the item the Laptop that I have parched that your sales person promised it will do exactly what I needed it to do will work as I work from Home. So for a half a month I have no oncome due to Games lack of responsibility and pathetic services and wrong speck sold to a customer just to make the sale.
Really really pathetic
NB
Nannelle B's update29 Oct 2025, 10:09
Reviewer Update
This is really pathetic service form Game Mokopane
No wonder you have such bad ratings and customer services
My complain was logged already in early October:15/10/2025
Ref: 1LMFT
Still to date I have had no feedback nor phone call nor email to confirm the situation nor the outcome.
Om my complaint I have attached slip and screenshots.
Nothing has been done or will be done.
So I have tried communication on email: no feedback
I have tried complaining on Helo Peter: no outcome
I have cc all complaints to NCR: so solution
So my next step will be the Ombudsman
Game cannot sell something to a customer that is not in working condition, Aswell as selling the wrong speck by your sales person to a customer. Meaning your staff is inexperienced and has no idea what they are talking about.
You have made me loos my money and as I confirmed on email Aswell the item the Laptop that I have parched that your sales person promised it will do exactly what I needed it to do will work as I work from Home. So for a half a month I have no oncome due to Games lack of responsibility and pathetic services and wrong speck sold to a customer just to make the sale.
Really really pathetic
No wonder you have such bad ratings and customer services
My complain was logged already in early October:15/10/2025
Ref: 1LMFT
Still to date I have had no feedback nor phone call nor email to confirm the situation nor the outcome.
Om my complaint I have attached slip and screenshots.
Nothing has been done or will be done.
So I have tried communication on email: no feedback
I have tried complaining on Helo Peter: no outcome
I have cc all complaints to NCR: so solution
So my next step will be the Ombudsman
Game cannot sell something to a customer that is not in working condition, Aswell as selling the wrong speck by your sales person to a customer. Meaning your staff is inexperienced and has no idea what they are talking about.
You have made me loos my money and as I confirmed on email Aswell the item the Laptop that I have parched that your sales person promised it will do exactly what I needed it to do will work as I work from Home. So for a half a month I have no oncome due to Games lack of responsibility and pathetic services and wrong speck sold to a customer just to make the sale.
Really really pathetic
Game's replyOfficial
29 Oct 2025, 13:22Hi Nannelle, I'm sorry you're still awaiting feedback. I can confirm that the agent handling your query have tried calling you. without success. Kindly provide an alternative contact number that she can reach you on.
Game's reply29 Oct 2025, 13:22
Official
Hi Nannelle, I'm sorry you're still awaiting feedback. I can confirm that the agent handling your query have tried calling you. without success. Kindly provide an alternative contact number that she can reach you on.
NB
Nannelle B's updateReviewer Update
29 Oct 2025, 16:31Thank you,
I will be available at 8:00-9:00 30/11/2025
I would also like feedback on email as your people speed double minded.
I will be available at 8:00-9:00 30/11/2025
I would also like feedback on email as your people speed double minded.
NB
Nannelle B's update29 Oct 2025, 16:31
Reviewer Update
Thank you,
I will be available at 8:00-9:00 30/11/2025
I would also like feedback on email as your people speed double minded.
I will be available at 8:00-9:00 30/11/2025
I would also like feedback on email as your people speed double minded.
Game's replyOfficial
29 Oct 2025, 16:52I have noted your request on your open query.
Game's reply29 Oct 2025, 16:52
Official
I have noted your request on your open query.
NB
Nannelle B's updateReviewer Update
31 Oct 2025, 08:32Oh may, Empty promisses and replies.
Still aiting for phone call or even and email nn m complint logged 15/10/2025.
Instead of just replying to an email rather just say goodbye as you we Game cannot solve or attend to any customer queries.
I will e sending an email to day to NCR and Ombud's.
I think I have given Game enough chance t reply or solve a problem
Honestly worse wort customer care and salesmen with game
Still aiting for phone call or even and email nn m complint logged 15/10/2025.
Instead of just replying to an email rather just say goodbye as you we Game cannot solve or attend to any customer queries.
I will e sending an email to day to NCR and Ombud's.
I think I have given Game enough chance t reply or solve a problem
Honestly worse wort customer care and salesmen with game
NB
Nannelle B's update31 Oct 2025, 08:32
Reviewer Update
Oh may, Empty promisses and replies.
Still aiting for phone call or even and email nn m complint logged 15/10/2025.
Instead of just replying to an email rather just say goodbye as you we Game cannot solve or attend to any customer queries.
I will e sending an email to day to NCR and Ombud's.
I think I have given Game enough chance t reply or solve a problem
Honestly worse wort customer care and salesmen with game
Still aiting for phone call or even and email nn m complint logged 15/10/2025.
Instead of just replying to an email rather just say goodbye as you we Game cannot solve or attend to any customer queries.
I will e sending an email to day to NCR and Ombud's.
I think I have given Game enough chance t reply or solve a problem
Honestly worse wort customer care and salesmen with game
Game's replyOfficial
04 Nov 2025, 09:07Hi Nannelle, Apologies for the delay in response. As you've escalated the matter to the ombudsman, your complaint will be dealt with at a senior complaints level.
Game's reply04 Nov 2025, 09:07
Official
Hi Nannelle, Apologies for the delay in response. As you've escalated the matter to the ombudsman, your complaint will be dealt with at a senior complaints level.