bad service and false promise

I purchased a defy freezer on the 21 December 2017 it is not working now and unfortunately i misplaced the proof of purchase.i went to game Mokopane they requested my bank statement reflecting the transaction saying that they will re print a proof of purchase for so that they can log a ticked with defy for the freezer to be fixed,they couldn't print out the slip for me on the same day saying that (thembi) is still busy in the cash room after 1 hour i left.the following day i received a call from lebo saying that they cant retrieve the information (reprint) they are going to request it from head office and i can take some few weeks. i am so frustrated now cause i bought a KIC from Game in march 2017 i worked for two it was broken i it was fixed not properly.i think this is the last appliance i buy from you. i was not happy with the service that i got from your Mokopane store Lebo ended up telling me it is my fault because i lost the slip.