Bad service and delays in getting my refund.

So I bought an Acer Intel Celeron from game at mall@reds in the 23rd of February 2022. I took it back in less than a week because I was not happy with it, it was really slow and I frankly was not happy with the purchase. I took it back in its original packaging etc. I heard to call them after 2 weeks of not hearing from them to find out what was happening, then I was told that it takes 21 days for the laptop to be checked etc. I called them again a week ago, they said all is well, that I must come to the store to get my refund. Today I went back, again, stories. First of all, they did not want to assist me because I didn't not have my paper work, receipt etc. I had to drive back home to fetch paper work only to be told to that the refund has not been cleared by "region" office. I'm disappointed by the service I received and continue to receive at game at mall@reds. I know I'm going have to call them myself to get feedback. This is incompetence on the highest level. A complete waste of time, fuel, etc and all they can say is "sorry".