Bad service and Bad manager with no service

I bought a laptop on the 09 March 2019. I returned it on the 12 March 2019. The manager at Game Hayden they call him was not very helpful. Even when he wanted to tell us info he sends people and has no communication s****s and has no manners. I returned to game stores on the 10th April as we received no feedback on it. At customer service they told me to return at 13h00. I arrived at about 13h30 so I can get feedback. Hayden the manager was called several times, paged several times no reply. He was walking around the shop though summoned to customer service. Its now 14h46 still no reply. His fone is being answered by someone else who has no whereabouts of his location. I'm highly disappointed at the manager because his a waste of space in the and not active as a manager to customers. Staff at game tried to assist us the best way they know how. But Hayden the manager needs to be replaced as he doesn't know his work....