bad service and bad goods

Dear Game Customer Service, I am writing to formally express my deep dissatisfaction with the JVC television I purchased from your store in December 2025. Since the time of purchase, the product has consistently given me issues, and despite multiple attempts to seek assistance, the service I have received has been substandard and frankly unacceptable. As a paying customer, I expect not only a product that functions as advertised but also a level of service that reflects professionalism and accountability. Instead, I have been met with dismissive responses and inadequate solutions that have left me frustrated and without resolution. This situation is unacceptable, and I demand immediate action. I expect either a full replacement of the faulty television or a complete refund. Continued delays or poor service will only escalate my dissatisfaction further. I urge you to treat this matter with the seriousness it deserves and provide a prompt resolution. Sincerely, Kim