Bad service and appliances are not worth the price

I bought a defy stove at game stores Midlands Mall Pietermaritzburg on the 10th December 2016 with an extended 3 years warranty. In 2017 I reported to Game that the stove solid plates were cracking, 3x plates did not work and edges of plates were coming off, they promised to send the technician. After 3 days the technician arrived and did not even examine the stove, he told me that there is nothing he can do because this was my carelessness. he said all defy stove plate switches have volume number 1 to 6, and volume 5 and 6 you are not allowed to use. You use at you own risk.

He left without fixing my stove. i went back to Game stores and told them what the technician told me. Indian guy that helped was so arrogant and told me that it is my fault and there was nothing they could do about it.

I am so disappointed with Game and defy appliance. Why defy manuals does not say anything about stove volume risks. Why there is volume 5 and 6 if they are not for client use.

I do not see my self purchasing anything from Game Stores in future.