Bad service all the time!

Hi,

I am Pinky Dlamini, in 2019 June I bought a Samsung TV 49" smart TV 7 series from Game in Galleria, recently we notice that there's a grey rubber strip that is coming out at the bottom of the TV screen and at the top right corner, just to be honest there is nothing wrong with the Picture the rubber doesn't interfere with the electrical components, so we said we will take it in today, when we arrived we were assisted by the gentleman called Rishaan, and we told him that the TV works and the problem that we have is that rubber strip and he checked the TV and told us that the TV cannot be exchanged it needs to be booked in so that they will assess the TV because the rubber could not have come out on it's own of which I thought he was implying that I pry'd the rubber out with an object. Now my question was what would I benefit from taking out that rubber strip and I dont even know what it does. So he said he cannot do anything but he call the store manager and the guy by the name of Samuel (sales manager) came and we explained to him as well and we wanted a way forward to see how we can solve this, and he also said theres nothing he can do it's either we book the TV or we leave with it, and I asked him what are we gonna do while the TV is booked in, and he said nothing if I dont take that he will leave and I asked for someone higher than him and he said he is at his house he is the one incharge no one else. And I told him its either he comes up with a solution as a manager or he must give us our money back because we are not happy with his decision and also asked me if I knew Consumper Protection Act and I told him I dont care about that I want a proper TV as I trusted Game to give me a good product. He said if we have a complaint we must contact customer care And he walked away and left us with Rishaan.

We ended up booking the TV and asked then how long will it take and they said 21 days. Who waits 21 days while the appliance is being assessed but when we bought the TV we didnt wait 21 days we bought the TV cash and we so what is the problem now and we were not told of this booking in thing they told us to keep the slip and bring it with, we kept the slip brought it with and nothing happened now I'm sitting in a house without a TV I paid my DSTV subscription and now its gonna go on waste for 21 days.My sabc tv license is up to date!

Assmt/Repair for MISS DLAMINI , logged at GAME AND GAME LIQUOR AMANZIMTOTI . Assmt/Repair No: 23139 , SAMSUNG 49 SMART UHD TV 49RU7100 .

Can someone please attend to this matter urgently. *** ***