Bad service against GAME STORE in ZEVENWACHT Mall.

I purchased 3 items / goods at game ZEVENWACHT mall Kuilsriver on the 8 feb to be delivered on the 12 Feb 2020 til today I'm still waiting. I paid for delivery. And no one phoned to explain the delay. When I contacted them I was then told there is no stock. In which there's no explanation on when stock will be available. It's so frustrating because I can't buy meat and things that need a fridge due to this bad service I'm experiencing with game store.