Bad service

ATT: Game Customer service

I am Grace L Kgomo, 67 years old (pensioner) who reside at 15025 mokwape street Mamelodi East

On the 4’th November 2022 I went to GAME mams mall for my Hisense TV to be repaired for screen. I took my bank statement to prove that I bought the TV because I lost my cash slip.

The cashier that assisted at the returns Lesego was not helpful, she refused to book it for repair . I tried to explain that am willing to pay if I have to then another cashier came and join the conversation but she also was not willing to assist to book the tv for repairs and I informed them if I can speak with the manager then they decided to book after 20 minutes of questions each other. What a bad service.

On the 15’th November 2022 I received an sms from Hisense repair *** as categories as complete repair. I called the number *** more the 8 times no response . I went to Game Store the next day after failed attempts to call and I got Lesego who also tried to call the Hisense line *** after showing her the sms I got and I waited for 20 minutes or more and she told me to go home she will call or email.

On the 24’th November 2022 Lenah Modungwa from Game store called and she told me that my Hisense Tv is in store , the Hisense staff refused to take it for screen repairs. The Hisense staff told Lenah that they don’t repair screen anymore because the screen repair cost more than the new TV. On the same day after taking to Lenah I received an sms from Game store saying I should come and get my TV as is back from repairs I should collect it.

My question is my repair item is back in store from where? The Hisense refused to take it as I was told by Lenah. Secondly I received an sms saying the repair is completed from Hisense.