Bad service

Good day

I would like to complain about the poor service I received in your Acornhoek Mall game store yesterday.

I went in to buy a few things during my lunch break, one of those things was a 1kg box of Kelloggs cornflakes. I stood in line waiting for my turn to pay and when I got to the cashier she realized that the box did not have a barcode on it.

She told me to go back to the isle to get a box with a barcode and I told her that I won't be going back there since I'm on lunch. And asked her to ask 1 of the packers to get the box. She then told me that everyone was busy and she wasn't allowed to leave her workstation.

We stood there together for a good few minutes before she asked one of her colleagues to get the box for me, and upon return she grumpily scanned my items and through a plastic bag on top of my things. She threw the box of Kelloggs on the floor and the way I was so upset...I forgot the box of Kelloggs in the shop.

1. Please clarify on who's fault it was that the box of Kelloggs had no barcode. 2. Who packs our goods when shopping 3. Why are there security personnel checking our slips at the door when they can't identify missing items 4. How do I get my box of Kelloggs that I paid for? 5. Why are your cashiers rude?