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Refilwe G
1 reviews | Active since Mar 2025
13 Apr 2026, 10:36
Bad service
I recently bought a tv online from Lichtenburg Game and it has come to my attention that one of the app does not play on tv.
I installed all the apps and thought all is great and threw away the box. When I tried streaming from Dstv stream the app won't play. The store won't even bother checking the tv because I had already threw away the box and the item is not unused, but how would I have known it has a problem if I did not use the tv.
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
13 Apr 2026, 16:35Hi Refilwe, Thank you for reaching out. I'm sorry that not all the apps are available on the TV you bought. Unfortunately, all returns require the product to be unused and in its original packaging, except in cases where the product is damaged or found to be faulty/not working.
Game's reply13 Apr 2026, 16:35
Official
Hi Refilwe, Thank you for reaching out. I'm sorry that not all the apps are available on the TV you bought. Unfortunately, all returns require the product to be unused and in its original packaging, except in cases where the product is damaged or found to be faulty/not working.
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Refilwe G's updateReviewer Update
13 Apr 2026, 17:04So the app not working does not mean the product is faulty? And How will I know the tv is faulty If I did not use it?
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Refilwe G's update13 Apr 2026, 17:04
Reviewer Update
So the app not working does not mean the product is faulty? And How will I know the tv is faulty If I did not use it?
Game's replyOfficial
13 Apr 2026, 18:41Thank you for coming back to us, Refilwe. Kindly advise which TV it is you purchased.
Game's reply13 Apr 2026, 18:41
Official
Thank you for coming back to us, Refilwe. Kindly advise which TV it is you purchased.
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Refilwe G's updateReviewer Update
13 Apr 2026, 18:46JVC SMART TV FHD QLED LT-40NQ5165 | 1 | R2,499.00
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Refilwe G's update13 Apr 2026, 18:46
Reviewer Update
JVC SMART TV FHD QLED LT-40NQ5165 | 1 | R2,499.00
Game's replyOfficial
14 Apr 2026, 11:52Hi Refilwe, Thank you for getting back to me. The item will have to be assessed by the supplier, and they will only pass a credit if the item has a factory fault that cannot be repaired. Your query has been escalated to the store, and you will be contacted.
Game's reply14 Apr 2026, 11:52
Official
Hi Refilwe, Thank you for getting back to me. The item will have to be assessed by the supplier, and they will only pass a credit if the item has a factory fault that cannot be repaired. Your query has been escalated to the store, and you will be contacted.