Bad service

I bought a HP laptop at Game Greenacre in Gqeberha on the 26 January 2025 when I opened it to set it up a week later, I found that the laptop was faulty it was heating up the minute I switched it on. I tried the following day and the samething happened. I returned the laptop within 14 days and I was told that they will book it for assessment to check any damages, and so left it there.

I went on the 13 February and got no assistance from the customer service agent, she just gave a number to call and told me that repairs takes 21 days which I was not informed before.

I went on the 18 February asked for a manager and I asked why this is taking too long, they sold me a faulty laptop this was suppose to be an assessment for any liquid damage what so ever to see that this is a factory fault, and they should give me a working laptop. I explained to him I needed the laptop to study for an upcoming exam that is why I bought it in the first place.

Manager told he was calling to find out where it is and was going to send an urgent email to the technicians to please check the laptop and send a report to them, he said he will call me the next day which was Wednesday the 19 February. Until today no call.

I cannot study, I will not be able to write my exam, which means I am going to.loose the money I paid for this exam