Bad Service

I went to Game Strore Rosebank to exchange a kettle purchased from a Game Store. They didn't have it in stock and when i asked they check on their system, i was told a system is down, they couldn't.

I worked in retail most of my life and i know they could have called another branch to give them the SKU code on my slip for them to check, my husband was told we rather refund you.

We did not want a refund as this item was purchased with other items to match purchase at Game at a high value on that day.

Phindi then told my husband who was with me to send her and email with details and she'll see what she can do...Therefore she couldn't pick up the phone to call at that moment.

What's upseting is that i found out from another Game Store when we went back home that the stock was left over from Dion, who closed down. So had Phindi just picked up the phone while we waited, there would have been a chance of finding the kettle. But now we will have to send everything back for a refund. We have spent in a day over R400.

Money is spend going to support the business and save jobs.

Now i will have to return every item i purchase with love.

They gave am email address for us to send and email because they were too busy to make a call. I worked in retail for a long time therefore i know it doesn't a telephone would have been helpful.