Bad Service

I had such a bad service with Game store South Gate mall. I took in my tv which gave me a problem of not switching on, and they told me it would take 3 weeks to repair, within 2 weeks I was told to pay R1165 to repair it as the fault was caused by power failure, I paid the main and was told it would take up to 21 working days to repair, it's been over 21 working days since I made a payment, and I have not heard anything from them. I then took an initiative to enquire as to what is wrong, why is my tv not back, and was told that they are sorry but the repair centre said that they never received a proof of payment, and they only respond it yesterday. I have been without my tv for over 2 months now. I want someone to be hold responsible for this, and would like some feedback. I'm told it would take about 21 more working days before my tv is back. Nobody even bothered to come back to me and let me know what was happening. Poor Service from Game Store South Gate