Bad service

On the 27th od November I made a purchase and I purchased appliances and till this day it was not delivered. I was told I have to wait but I was not informed how long this was going to be. I have made many attempts to contact and have come across a number of people. The sales person that made the sale was Senzo Mkhize and Mary. Then because I had so many questions that they couldn't answer they reffered me to their manager by the name of Moosa. I called today which is the 9th December I want to find out what's going on. I then call in and speak to Moosa and he said he will call me back. He called me back to inform me that my appliances will only be delivered end of January.. This was news to me and left me in shock so I just refused to carry on with the conversation. I decided to make my way to the store which is Trade Route Mall Lenasia. And decide to ask my money back and go somewhere else. What hurts me is that I have a baby and a younger child and it's frustrating that I don't have a fridge especially in this time of season where things get spoiled easily. I went in to ask for my money and as I got the I saw the person that sold me the appliances and asked him rather to assist me with getting my money back. He's took me to customer service and he called Moosa first.. MOOSA never bothered to come to the front or even assist me but what bothered me even more was the fact that Senzo kept on calling out he's name cause he was in the next room but still didn't show. Senzo kept on calling for Moosa but still nothing as I stood there my heart was in pieces as my Carpenter was building my cabinets according to those appliances and I might not get them anywhere else. I went in to get my refund but Moosa refused to come out to authorize the transaction. So I'm left heartbroken and confused and unsatisfied..