Bad service

I had to return my Kenwood blender as it had stopped working. I get told that it was out of warranty. I had already checked with Kenwood who told me that it had a 2 year warranty. After period of waiting for the manager. They said it had to be sent for repairs. It's very irritating that the store doesn't know warranty period. The second issue is that I went to buy protein powder. I had seen it cheaper online and I know that Game will match the price with 10 % off. The cashier was wonderful and friendly. The supervisor was abrupt and it seemed that she was doing me a favour. She expected me as a customer run to front door of the shop to get a better signal so that I could add it to the cart on the online shop. I get back to the till to meet all her requirements and she walked past me and went to lunch....while she was helping me. Even the cashier was shocked and asked me what was happening. Needless to say I thanked the cashier for her help and walked out.