Bad service

I bought a Bennett vacuum at Game city last year and I noticed that it was not sucking all the dirt. It is still under warranty so I went to Game and I wanted to book it in for repair or assessment. The guy who works at Bennett turned it on and told his colleague that I am returning the machine even though its working. I confronted him because he doesn't know what I experience at home. Nevertheless, it was booked in for repairs on 23/03/2021.

I have tried several time last week to follow up on this repair however I am transferred from one person to the other. The repair guy told me they are officially closed, the customer centre told me they are unable to assist before they get a repair status from the repair guys. All in all, no one can help me since the store is apparently closed. Now it is over 21 days and I need my refund. Tried to call again today for the refund process, the same thing happened, being transferred from one person to the other while holding with my airtime. The service is very bad!!! I just need a refund now as it is promised that if a product is not back in 21 days, a refund is due to the customer.