Bad Service

Game has failed on two occasions to close my account. As a result I have now been charged monthly fees on the account. I have not managed to visit a branch as I have not managed to get a chance over the festive period. This is now has a negative effect on my credit rating and I find it extremely unfair to have to deal with this when I was told on numerous occasions that this account would be closed. I need this resolved asap as I refuse to visit Game again for the same thing.