BAD service

I purchased a Samsung fridge from the GAME store online, and the delivery service refused to take it up the stairs. I had ordered two items; the first one was delivered and placed in my apartment, but for the second item, they said they were not allowed to take it upstairs. I am very dissatisfied with the service. It seems that their policy is inconsistent, as some items can be delivered upstairs while others cannot. They took the fridge back to the warehouse.