JF
Julie F
1 reviews | Active since Jul 2011
18 Mar 2016, 11:35
Bad Service
I returned a JVC home center that was not even 2 weeks old. Only to be told they need to send it to the suppliers. Surely if its not older than 2 weeks it should be replaced? Was then told I would receive a call during the week, its now a week and I have had no feedback.... Pathetic service including chatting to the managers, the one just pushed me over to the next. Prior to this its a mission to just have someone assist you in the store. BAD SERVICE!!!! Called now only to be told the unit was sent in 2 days ago, thanks Game for telling me first thing Monday 14th March.
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Game's replyOfficial
20 Mar 2016, 10:17Hello julieannef,
We are in receipt of your complaint with reference ***9 and apologize for your inconvenience in this matter.
Store management called you and spoke to Mr Smith who answered your phone. As discussed you must go to the store for a credit to buy another unit. However, the store did follow procedure in that the item had to be assessed first as per the CPA.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***9 and apologize for your inconvenience in this matter.
Store management called you and spoke to Mr Smith who answered your phone. As discussed you must go to the store for a credit to buy another unit. However, the store did follow procedure in that the item had to be assessed first as per the CPA.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply20 Mar 2016, 10:17
Official
Hello julieannef,
We are in receipt of your complaint with reference ***9 and apologize for your inconvenience in this matter.
Store management called you and spoke to Mr Smith who answered your phone. As discussed you must go to the store for a credit to buy another unit. However, the store did follow procedure in that the item had to be assessed first as per the CPA.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***9 and apologize for your inconvenience in this matter.
Store management called you and spoke to Mr Smith who answered your phone. As discussed you must go to the store for a credit to buy another unit. However, the store did follow procedure in that the item had to be assessed first as per the CPA.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,