LS
Legare S
1 reviews | Active since Dec 2015
05 Mar 2016, 09:11
Bad service
i had a account with them , on 15 September 2015 i called them and asked for settlement amount, i paid that amount in full via EFT. To my surprise in January 2016 i received sms, saying my account is in arrears. i called and sent them email several times explaining that i paid and they should update and close my account. They take me from pillar to post and now i can access loan from my bank because my credit record looks negative.
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Replies (1)
Game's replyOfficial
05 Mar 2016, 10:54Hello jackyhot,
We acknowledge receipt of your complaint with reference ***7 and would like to apologise for any inconvenience caused.
This matter was referred to the RCS Head Office, who administers the Game Accounts department, for further assistance.
RCS can also be contacted directly on ***or ***.
Regards
Herman van der Berg
Customer Service Advisor
***
***73
We acknowledge receipt of your complaint with reference ***7 and would like to apologise for any inconvenience caused.
This matter was referred to the RCS Head Office, who administers the Game Accounts department, for further assistance.
RCS can also be contacted directly on ***or ***.
Regards
Herman van der Berg
Customer Service Advisor
***
***73
Game's reply05 Mar 2016, 10:54
Official
Hello jackyhot,
We acknowledge receipt of your complaint with reference ***7 and would like to apologise for any inconvenience caused.
This matter was referred to the RCS Head Office, who administers the Game Accounts department, for further assistance.
RCS can also be contacted directly on ***or ***.
Regards
Herman van der Berg
Customer Service Advisor
***
***73
We acknowledge receipt of your complaint with reference ***7 and would like to apologise for any inconvenience caused.
This matter was referred to the RCS Head Office, who administers the Game Accounts department, for further assistance.
RCS can also be contacted directly on ***or ***.
Regards
Herman van der Berg
Customer Service Advisor
***
***73