bad service

I have sent him email several times reporting washing machine that is not working early december 2015, reminding many times to respond he never get back to me im now stuck with washing machine with water stinking that has been there since then i reported it as urgunt cos of the water till today i phoned many times no response the last time i phoned he transefered me to someone else and i told that man i have email all the details with invoice to Peter they cleary ignoring me