SR
Siphokazi Ramaboea-July

1 reviews | Active since Jan 2016

18 Feb 2016, 11:31

Bad Service

This is still in relation to the previous complaint. It is officially 2 months since I reported my broken washing machine at Game after the last complaint, a guy came to check the washing machine and said their repair centre will order a part, Its been 3 weeks now waiting for this part. I have even taken it upon myself to follow up with TTS which is apparently the service centre. First time I called they did not know my job card reference number which was given to me by Game. Now every time I call they say \ we are expecting the part today\" I have called twice already. The worst part of this all is that I am the one doing the follow up. There is no communication at all from anyone. <br> I want a working washing machine not apologies and stories!!!<br> I will never buy any Hi-sense product nor buy from Game ever!"

0
Replies (1)
Game
Game's reply18 Feb 2016, 13:07
Official
Hello Sphosh,

We acknowledge receipt of your complaint with reference ***2 and apologize for the delay in resolving this matter.

Store Management is investigating this matter and will contact you with updated feedback.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73