Bad Service

I called Game on 27/01/2016 and ordered a fridge, one of the managers named Mohammed gave me a email address to send the query and I specifically asked for a Pro Forma Invoice including delivery charge so that I can pay EFT and get the item delivered.<br> Firstly they sent me a invoice for the wrong item, I phoned again telling Mohammed that they sent the wrong mail and after that he sent the correct one.<br> Once I received the invoice I made payment and sent proof to them and phoned to confirm if they received it.<br> I asked him when the item will be delivered and his direct response will be on Saturday 30/01/2016.<br> The whole weekend went by and still nothing, on Monday morning I phoned again asking why the item was not delivered and was told that he will find out why and get back to me, the whole day went by and I phoned again asking to speak to someone that could help me with a delivery.<br> I was sent to another person, while on the phone explaining to him what the problem was he interrupted me and told me that he will look and ended the call while I was busy talking.<br> He phoned back telling me that I have to pay another amount, because the delivery charge was not included, I am still waiting.