Bad service

I closed my game account in 2017, to my surprise when I checked my credit report today its still reflecting that I owe them R56. And I was promised that the account will be updated and closed.

This is their reply.

Game's reply: 19 Apr 2017, 14:28 We acknowledge receipt of your complaint with reference ***9 and apologise for any inconvenience caused. We referred the matter to the Credit Provider, RCS, who will investigate this matter and will provide you with updated feedback. You can also contact them on ***or ***. Regards. Group Customer Service Advisor *** Tel: ***73

I am not happy at all about this.