Bad service

On the 8 March 2022 we took in our sinotec 39inch TV at game. The sound was playing but no picture. The person that booked in the TV said we will be contacted after 21 working days. Game phoned us and told us that they will have to replace the backlight of the TV. We phoned game again after 6 working days. A lady called Michelle said that she will se how far the repairs of the TV is. 3days after that we phoned again and Michelle said she is not sure how far the repair is and will enquire a credit note. Sher has been srtuggling for a week now to get a credit because according to Game's repair policy if they can't repair a product within 21 working days the customer must be refunded. We are still awaiting for repsonse about the credit refund from Game