KM
Khuthadzo M
1 reviews | Active since Mar 2025
06 Mar 2025, 10:00
BAD SERVICE
I am extremely frustrated with the service i received from Game. I purchased a washing machine online, just a day before the scheduled delivery date , i received an email stating that my order was delayed. When i was informed the machine is out of stock i requested to cancel my order so they can refund me. Despite my repeated requests , i have not received confirmation of the cancellation and this delay is holding up my refund which i urgently need to purchase elsewhere. Today marks the 4th day I have been waiting for confirmation of my order cancellation
Helpful (0)
Replies (1)0
Replies (1)
Game's replyOfficial
06 Mar 2025, 15:16Hi Khuthadzo, thanks for getting in touch. I'm truly sorry to hear about your experience with our online service and the difficulties you've faced in resolving your query. We understand your frustration and apologize for any inconvenience caused. Please be assured that your issue is currently being addressed by our finance department. We understand that the process has been slower than expected, and we truly apologize for this delay. We will ensure to keep you updated on the progress and next steps. Thank you for your patience and understanding during this process.
Game's reply06 Mar 2025, 15:16
Official
Hi Khuthadzo, thanks for getting in touch. I'm truly sorry to hear about your experience with our online service and the difficulties you've faced in resolving your query. We understand your frustration and apologize for any inconvenience caused. Please be assured that your issue is currently being addressed by our finance department. We understand that the process has been slower than expected, and we truly apologize for this delay. We will ensure to keep you updated on the progress and next steps. Thank you for your patience and understanding during this process.