Bad service

I bought a laptop beginning of February 2023. I stated what I require and was informed that the Mecer z140c-xpress-g laptop is the best to use. My son does online schooling, but he complained so much about the speed on the laptop, that I decided to take it back to the store at Mall@Reds where I bought it. They refused to refund it, as it was passed the 7 day period, they will have to book it in for an assessment and will take op to 21 days, which was unacceptable to me. They requested me to go to the Centurion branch as they don't have a technician in store. They told me the same story. They then decided that they will downgrade it to Windows 10 that might help. When I went there on the Monday I was told that it was done, but they didn't have the sound drivers and that they will to book it in to have it done by the supplier and will also take up to 21 days. I then took it to a few stores. The reaction was horrifying. No-one is interested in this laptop as the specs are pathetic, there are so many come backs on the particular laptop due to sound and battery problems. The guy even said that it will not be suffice for my son as it is too slow. I was furious because that it was I told the salesman what I need it for. I had someone take it over for R800, as I cannot use it for my purposes I bought it for!!!! I took it to 4 stores, they didn't open it, they just said they are not interested. He actually told me if he had a big enough dustbin, he would throw it away, that is how bad it is. Thank you Game for having me waste my money, of BTW R3699 for a laptop that would not serve its purpose for what I needed it for (I actually wonder if he earned commission on this laptop that he sold). It is actually daylight ******* to sell such a low key laptop for so much, well, even put it on your shelves to sell to clients that might be dumb enough to belief a salesman. I will NEVER EVER buy anything from that store again. How bad is that? R3699 down the drain thanks to a useless salesman that has no idea of what to sell to a client that is worth the money and purpose. Now that I know the whole story about this particular laptop, it would have been a waste of time to book it in, there is nothing wrong with the laptop, the specs says it all!!!