BAD SERVICE 3 MONTHS WAITING FOR REFUND

GOOD DAY, THIS IS MY SECOND REVIEW AS I WASNT ASSISTED IN THE FIRST ONE, I PURCHASED AN ITEM ON 3-05-2020 IT WAS SUPPOSED TO BE DELIVERED WITHIN 3 TO 5 WORKING DAYS, 15 DAYS PASSED WITHOUT DELIVERY I CALLED THEY TOLD ME THEY DONT HAVE IT ON STOCK, I REQUESTED CANCELLATION AND REFUND I WAS PROMISED TO RECEIVE MY MONEY WITHIN 3 WORKING DAYS, TWO AND HALF MONTHS STILL WAITING FOR MY REFUND, IVE SENT EMAIL SUGGESTING IF THEY CANT REFUND ME, IS IT POSSIBLE TO ORDER SOMETHING ESSENTIAL I NEED WITH THE CASH NO ONE REP**** TO MY EMAIL I EVEN MADE CALL BUT NOT ANSWER MY REF NO= ***.