bad service

Game Mall of the North has absolutely no customer service. This morning i wanted to return a Casa bathroom scale due to it being faulty. i purchased it on the 2nd of May. I went there for a refund, unfortunately i misplaced my receipt and i had purchased at Game Centre Polokwane. Dennis who was the customer agent together with another guy who she was working with told me to go back to Game Centre and refund there, because they cannot assist me without a receipt.

I told them that but they can call Game Centre and assist with a reprint of a receipt and email it back to Game MON. They then called their senor who asked for the receipt from Game Centre. I gave them all the info they needed to attain the receipt. They told me that they have found the receipt but it does not correspond with the last 4 numbers used to purchase because i purchased using my debit card. i showed them proof of purchase from my banking app with the amount purchased, place of purchase and aswell as the last 4 numbers of the card that they say does not correspond on the slip they found.

I would really like my money back I AM NOT HAPPY with Game MON, POOR SERVICE, the fact that they can send a customer back without being assisted. They wanted me to drive back to Game center to refund there whereby they could have helped me.

Dennis promised to call me back after speaking to the people at Game Centre. even now I'm still waiting. Now I'm worried about the number of days that I'm still within for their return policy. And if that 14 days passes without anybody calling me or assisting me, i still want my cash back. i will not accept any voucher or gift card... They sent me back without any assistance

Dikeledi ***